| Description |
Guest Services Representative Responsible for answering guest calls and making reservations and accommodations for the hotel and its amenities, promotions and events, ensuring superior service to all guests and patrons of the Hotel/Casino; Responsible for answering guest calls and making reservations for the hotel and its amenities, promotions and events, including entering guest responses to direct mail offers; Promotes positive guest, employee and public relations at all times; Obtains all necessary guest information and ensures the accuracy of reservations and responses made; Issues guest complimentaries upon request based on the player’s points and policies; Must be able to handle multiple tasks; Proficient in using the LMS, ARTS and ACSC systems to enter reservations and provide confirmations; Performs telemarketing functions when assigned; Routinely provides alternatives dates and cross sell dates to guests; Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries; Must be able to be approved for and maintain a valid Gaming license as required by the PA Gaming Control Board. |